FAQ: Call of Cthulhu 7th Edition
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

I'M A PDF-LEVEL BACKER, BUT WANT NIFTY ADD-ONS!

Don't fret! PDF-level backers (ANARCHIC ACOLYTE, GHASTLY GHOUL, TERRIBLE TCHO-TCHO) can still pick up nifty items from our curiosity. Add a base of $5 plus $1 for each add-on to your pledge, and send us a note via the "contact us" button on the right side of the screen by our picture and let us know what you're adding on. We will also ask about it in our survey at the end of the kickstarter.

Last updated: May 28, 2013 10:49

EEEK! I DON'T UNDERSTAND SHIPPING!

Anyone who knew us when we were still figuring out how kickstarter works with Horror on the Orient Express knows that the shipping can be confusing. We have tried to streamline our shipping in order to make the process simpler. The shipping for each tier is listed in the particular's tier description. We ask for you to add the appropriate amount of shipping listed, plus $1 per physical item in your order. For example, if you're living in Germany and you want the DANK DEEP-ONE level plus two t-shirts, you add the amount for the level ($40) plus shipping for that tier ($20) plus one buck for each book ($1), plus one buck for each t-shirt ($2), giving you the grand total of $93.

Last updated: May 29, 2013 09:46

HOW MANY BOOKS ARE THERE?!

CALL OF CTHULHU 7TH EDITION consists of two books: the Keeper's Core Rulebook and the Player's Handbook.

All the game system rules are in the Keepers Core Rulebook (inc. character generation).

The Investigator Handbook is not necessary for running the game. The Investigator Handbook contains rules for character generation (inc. further optionality and more occupations, plus specific player advice etc). The Investigator Handbook is specifically for players and does not contain the game system rules.

Last updated: May 29, 2013 10:14

WHAT SHIRT SIZES WILL YOU OFFER?

We can accommodate any shirt size. We will send a questionnaire in the survey at the end of the Kickstarter.

Last updated: May 29, 2013 10:28

WILL ALL LEVELS GET THEIR NAME IN THE BOOK?

Yup!

Last updated: May 29, 2013 16:40

I've chosen a pledge level. Can I upgrade the books I receive with it?

We want to make it easy for you to get the books that you want. To do this purely through pledge levels we'd have to offer a confusing myriad of additional pledge levels. Instead of that we're offering you the option to upgrade your books.

If you've chosen one of the higher pledge levels (such as Diabolical Dark Young) and wish to receive a more expensive level of book than the one stated on that pledge level you may do so by increasing your pledged amount and letting us know exactly what you want.

We'll list the possible options along with the extra cost below.

  1. DIABOLICAL DARK YOUNG UPGRADE: you automatically receive everything on the SLOBBERING SHOGGOTH pledge level. If you wish to receive the leatherette Book set instead (as offered for the pledge level NICTITATING NYARLATHOTEP) add $233 to your pledge (that's simply the difference in cost between SLOBBERING SHOGGOTH and NICTITATING NYARLATHOTEP). You would then get the game at Gencon plus one leatherette deluxe Investigator Handbook and one leatherette Keeper's Rulebook (along with the other extras).

If you want a combination of pledge level and books that we haven't listed, please tell us and we'll list it below.

Last updated: June 01, 2013 13:13

I'M A PDF-LEVEL BACKER, BUT WANT NIFTY ADD-ONS!

Don't fret! PDF-level backers (ANARCHIC ACOLYTE, GHASTLY GHOUL, TERRIBLE TCHO-TCHO) can still pick up nifty items from our curiosity. Add a base of $5 plus $1 for each add-on to your pledge, and send us a note via the "contact us" button on the right side of the screen by our picture and let us know what you're adding on. We will also ask about it in our survey at the end of the kickstarter. Last updated: Tue, May 28 2013 1:49 pm EDT

EEEK! I DON'T UNDERSTAND SHIPPING!

Anyone who knew us when we were still figuring out how kickstarter works with Horror on the Orient Express knows that the shipping can be confusing. We have tried to streamline our shipping in order to make the process simpler. The shipping for each tier is listed in the particular's tier description. We ask for you to add the appropriate amount of shipping listed, plus $1 per physical item in your order. For example, if you're living in Germany and you want the DANK DEEP-ONE level plus two t-shirts, you add the amount for the level ($40) plus shipping for that tier ($20) plus one buck for each book ($1), plus one buck for each t-shirt ($2), giving you the grand total of $93. Last updated: Wed, May 29 2013 12:46 pm EDT

HOW MANY BOOKS ARE THERE?!

CALL OF CTHULHU 7TH EDITION consists of two books: the Keeper's Core Rulebook and the Player's Handbook. All the game system rules are in the Keepers Core Rulebook (inc. character generation). The Investigator Handbook is not necessary for running the game. The Investigator Handbook contains rules for character generation (inc. further optionality and more occupations, plus specific player advice etc). The Investigator Handbook is specifically for players and does not contain the game system rules. Last updated: Wed, May 29 2013 1:14 pm EDT

WHAT SHIRT SIZES WILL YOU OFFER?

We can accommodate any shirt size. We will send a questionnaire in the survey at the end of the Kickstarter. Last updated: Wed, May 29 2013 1:28 pm EDT

WILL ALL LEVELS GET THEIR NAME IN THE BOOK?

Yup! Last updated: Wed, May 29 2013 7:40 pm EDT

I've chosen a pledge level. Can I upgrade the books I receive with it?

We want to make it easy for you to get the books that you want. To do this purely through pledge levels we'd have to offer a confusing myriad of additional pledge levels. Instead of that we're offering you the option to upgrade your books. If you've chosen one of the higher pledge levels (such as Diabolical Dark Young) and wish to receive a more expensive level of book than the one stated on that pledge level you may do so by increasing your pledged amount and letting us know exactly what you want. We'll list the possible options along with the extra cost below. 1. DIABOLICAL DARK YOUNG UPGRADE: you automatically receive everything on the SLOBBERING SHOGGOTH pledge level. If you wish to receive the leatherette Book set instead (as offered for the pledge level NICTITATING NYARLATHOTEP) add $233 to your pledge (that's simply the difference in cost between SLOBBERING SHOGGOTH and NICTITATING NYARLATHOTEP). You would then get the game at Gencon plus one leatherette deluxe Investigator Handbook and one leatherette Keeper's Rulebook (along with the other extras). If you want a combination of pledge level and books that we haven't listed, please tell us and we'll list it below. Last updated: Sat, Jun 1 2013 4:13 pm EDT

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password: https://call-of-cthulhu-7th-edition.backerkit.com/backer_accounts/password/new.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account at: https://call-of-cthulhu-7th-edition.backerkit.com/backer_accounts/sign_up.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Account recovery here: https://call-of-cthulhu-7th-edition.backerkit.com/backer_accounts/sign_in

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

Contact Us