I'M A PDF-LEVEL BACKER, BUT WANT NIFTY ADD-ONS!
Don't fret! PDF-level backers (ANARCHIC ACOLYTE, GHASTLY GHOUL, TERRIBLE TCHO-TCHO) can still pick up nifty items from our curiosity. Add a base of $5 plus $1 for each add-on to your pledge, and send us a note via the "contact us" button on the right side of the screen by our picture and let us know what you're adding on. We will also ask about it in our survey at the end of the kickstarter. Last updated: Tue, May 28 2013 1:49 pm EDT
EEEK! I DON'T UNDERSTAND SHIPPING!
Anyone who knew us when we were still figuring out how kickstarter works with Horror on the Orient Express knows that the shipping can be confusing. We have tried to streamline our shipping in order to make the process simpler. The shipping for each tier is listed in the particular's tier description. We ask for you to add the appropriate amount of shipping listed, plus $1 per physical item in your order. For example, if you're living in Germany and you want the DANK DEEP-ONE level plus two t-shirts, you add the amount for the level ($40) plus shipping for that tier ($20) plus one buck for each book ($1), plus one buck for each t-shirt ($2), giving you the grand total of $93. Last updated: Wed, May 29 2013 12:46 pm EDT
HOW MANY BOOKS ARE THERE?!
CALL OF CTHULHU 7TH EDITION consists of two books: the Keeper's Core Rulebook and the Player's Handbook. All the game system rules are in the Keepers Core Rulebook (inc. character generation). The Investigator Handbook is not necessary for running the game. The Investigator Handbook contains rules for character generation (inc. further optionality and more occupations, plus specific player advice etc). The Investigator Handbook is specifically for players and does not contain the game system rules. Last updated: Wed, May 29 2013 1:14 pm EDT
WHAT SHIRT SIZES WILL YOU OFFER?
We can accommodate any shirt size. We will send a questionnaire in the survey at the end of the Kickstarter. Last updated: Wed, May 29 2013 1:28 pm EDT
WILL ALL LEVELS GET THEIR NAME IN THE BOOK?
Yup! Last updated: Wed, May 29 2013 7:40 pm EDT
I've chosen a pledge level. Can I upgrade the books I receive with it?
We want to make it easy for you to get the books that you want. To do this purely through pledge levels we'd have to offer a confusing myriad of additional pledge levels. Instead of that we're offering you the option to upgrade your books. If you've chosen one of the higher pledge levels (such as Diabolical Dark Young) and wish to receive a more expensive level of book than the one stated on that pledge level you may do so by increasing your pledged amount and letting us know exactly what you want. We'll list the possible options along with the extra cost below. 1. DIABOLICAL DARK YOUNG UPGRADE: you automatically receive everything on the SLOBBERING SHOGGOTH pledge level. If you wish to receive the leatherette Book set instead (as offered for the pledge level NICTITATING NYARLATHOTEP) add $233 to your pledge (that's simply the difference in cost between SLOBBERING SHOGGOTH and NICTITATING NYARLATHOTEP). You would then get the game at Gencon plus one leatherette deluxe Investigator Handbook and one leatherette Keeper's Rulebook (along with the other extras). If you want a combination of pledge level and books that we haven't listed, please tell us and we'll list it below. Last updated: Sat, Jun 1 2013 4:13 pm EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my pledge will be shipped, charged or locked down?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.